Privacy Policy

Who we are

Our website address is: https://erosionexpert.com/.

Information We Collect

We may collect personal information that you voluntarily provide when you contact us or submit a form on our website. This may include your name, phone number, email address, message or inquiry details, and any other information you choose to provide.

When you submit a form, we may also collect technical information such as your IP address, browser type, device information, and other information necessary to help maintain website security, prevent spam, and operate our website.

If you choose to opt in to SMS communications, we collect your phone number and your SMS consent information, including the type of messages you have consented to receive.

How We Use Your Information

We use the information we collect to respond to inquiries and service requests, communicate with you about appointments and estimates, provide and coordinate our services, schedule projects, send service-related reminders and updates, and provide information about maintenance opportunities and other relevant services.

If you have expressly opted in to receive marketing text messages, we may also use your phone number to send promotional messages, special offers, service updates, and other marketing communications related to Stormwater Erosion Specialties.

We may use your information to communicate with you by phone, email, or SMS, depending on the communication preferences and consent you have provided.

We may also use information to operate and improve our website, prevent spam and fraudulent activity, maintain website security, comply with applicable legal requirements, and manage our business operations.

We do not use your personal information for purposes unrelated to the services, communications, or purposes described in this Privacy Policy without providing appropriate notice or obtaining consent when required.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We may share personal information with trusted service providers and third-party vendors who assist us with operating our website, managing customer communications, scheduling and coordinating services, providing SMS and email communications, maintaining website security, preventing spam, and supporting our business operations.

These service providers may only access information as necessary to perform services on our behalf.

We do not sell or rent your personal information. Mobile phone numbers and SMS opt-in information will not be shared with third parties or affiliates for their own marketing or promotional purposes.

We may also disclose information when required by law, to comply with legal obligations, protect our rights or property, prevent fraud or abuse, or protect the safety of our users or others.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

SMS Communications

If you provide your phone number and expressly opt in to receive SMS communications from Stormwater Erosion Specialties, we may send text messages based on the type of SMS consent you have provided.

Non-marketing or service-related messages may include communications regarding inquiries, service requests, appointments, estimates, project scheduling, service reminders, and other service-related communications.

If you separately opt in to receive marketing text messages, you may receive promotional messages, special offers, maintenance opportunities, service updates, and other marketing communications from Stormwater Erosion Specialties.

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP.

SMS consent is not a condition of purchase or receiving services.

We do not sell or rent your personal information. Mobile phone numbers and SMS opt-in information will not be shared with third parties or affiliates for their own marketing or promotional purposes. We may share information with service providers that help us operate our website, manage customer communications, and provide SMS services, as necessary to deliver the requested services.

Data Security

We take reasonable administrative, technical, and organizational measures to protect the personal information we collect from unauthorized access, disclosure, alteration, or destruction. While we take reasonable steps to safeguard your information, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.